1. PRIVACY
Please note that any references in this
Privacy Policy to “Big Boost”, “We”, “Us” or
“Our”, as the context requires, is to White Star
B.V., the operator of the BigBoost.com
website and/o r any member of the group of
companies of which it is a part, as the context
requires.
Big Boost is committed to protecting the
personal information entrusted to us by our
players. We protect your personal information in
accordance with all applicable laws.
This Privacy
and Cookie Policy is incorporated into
and forms part of Big Boost’s Terms and
Conditions.
This Privacy Policy and any other documents
referred to in it sets out the basis on which
any information We collect from you, or that you
provide to Us, will be processed by Us. Please
read the following carefully to understand Our
views and practices regarding your personal data
and how We will treat it. By visiting the
Website you are accepting and consenting to the
practices described in this Privacy Policy.
Any presentation of this Privacy Policy in
a language other than in English is a mere
translation, provided for convenience only, and
the English language version of Our Privacy
Policy will always take precedence.
We reserve the right to modify this Privacy
Policy at any time. Any changes We make to Our
Privacy Policy in the future will be posted on
this page and, where appropriate, you will be
required to agree to such changes by
reconfirming your acceptance of this Privacy
Policy when attempting to access the Website.
Please also be sure to check back frequently to
view any updates or changes to Our Privacy
Policy.
2. INFORMATION COLLECTED
We consider information that may be used to
identify an individual, including, but not
limited to, first and last name, date of birth,
home or other physical address, email address,
phone number, photograph or other contact
information to be personal
information. You may be asked t o
provide Personal Information when you fill in
forms on the Website or by corresponding with Us
by phone, email or otherwise.
Personal Information may include, but is
not limited to, information that you provide
when you register to use Our Website, enter any
competition or promotion, complete surveys,
communicate with our Customer Support team
and/or when you report a problem with Our
Website. The information you provide Us may
include your name, address, email address and
phone number, financial and credit card
information, personal description and
photograph.
In addition, when you interact with the
Website, Our servers keep an activity log unique
to you that collects certain administrative and
traffic information including, but not limited
to: source IP address, time of access, date of
access, device and browser used to access the
Website, your activity on the Website, games
played, session times, financial transactions,
play limits set, language and other account
preferences, and software crash reports. This
information is essential for the provision and
quality of the services provided by the Website.
We do not collect Personal Information about you
on the Website without your knowledge.
The collection, storage, use and disclosure
of your personal data, including Personal
Information, is undertaken pursuant to any and
all applicable laws, and industry best practice
generally.
3. COOKIES
Our Website uses cookies to distinguish you
from other users of the Website. This helps Us
to provide you with the best possible experience
when you browse the Website and also allows Us
to improve the Website.
We use the following cookies:
- Analytical/performance cookies.
They allow us to recognise and count the
number of visitors and to see how
visitors move around our website when
they are using it. This helps us to
improve the way Our Website works, for
example, by ensuring that users are
finding what they are looking for
easily.
You have the ability to accept or decline
cookies. Most web browsers automatically accept
cookies, but, if you prefer, you can usually
modify your browser settings to decline cookies.
The “Help” menu on the menu bar of most browsers
will tell you how to prevent your browser from
accepting new cookies, how to have the browser
notify you when you receive a new cookie and how
to disable cookies altogether. If you choose to
decline cookies, you may not be able to
experience all of the interactive features on
Our Website.
4. INFORMATION USE
We use the information that we hold about
you, including Personal Information, to:
- carry out Our obligations pursuant to
any contracts entered into between you
and Us and to provide you with the
information, products and services that
you request from Us;
- provide you with information about
other services We offer that are similar
to those that you have already used,
enquired about and/or shown an interest
in;
- provide you, or permit selected third
parties to provide you, with information
about goods or services We feel may
interest you;
permit and assist Big Boost’s
compliance with applicable law and
regulatory obligations, and to maintain
the integrity of Big Boost’s business;
- notify you about changes to Our
service; and
- to ensure that content from Our Website
is presented in the most effective
manner for you and for your
computer/device.
We may monitor, record, store and use
any telephone, email or other
communication with you in order to check
any instructions given to us, for
training purposes, for fraud and/or
crime prevention and to improve the
quality of our customer service.
5. INFORMATION DISCLOSURE
Subject to paragraph 7 below, you agree
that We have the right to share your personal
information with:
- any member of Our group, which means
Our subsidiaries, Our ultimate holding
company and its direct and indirect
subsidiaries; and
- selected third parties including:
- business partners, suppliers and
sub-contractors for the performance of
any contract We enter into with you;
- advertisers and advertising networks
that require the data to select and
serve relevant adverts to you and
others.
- analytics and search engine providers
that assist Us in the improvement and
optimisation of Our Website; and
credit or reference agencies for the
purpose of verification of your personal
information where this is a condition of
Us entering into a contract, or
maintaining a relationship, with you.
- Additionally, We may disclose your
personal information to law enforcement
agencies, regulatory authorities and/or
other third parties where permitted, or
required to do so, by law.
6. INFORMATION RETENTION
Personal Information collected by Big Boost is retained in accordance with
applicable
law and Our records retention policies, as
amended from time to time. After any applicable
retention period for records containing Personal
Information has elapsed, the records are
securely destroyed in accordance with Our
information security policies, unless and to the
extent required to be retained by any ongoing
legal and/or regulatory obligations. Throughout
the retention period, Big Boost will make
reasonable efforts to ensure personal
information in our custody, or under our
control, is kept accurate, complete, and up to
date. Please contact
customerservice@bigboost.com
to advise Us of any u pdates or corrections you
would like to make regarding your personal
information.
We have implemented industry-standard
physical, procedural, and technological security
measures to protect any personal information in
Our custody and under Our control. By submitting
your personal data, you agree to Our storing and
processing your Personal Information. Big Boost will take all steps reasonably
necessary to
ensure that your data is treated securely and in
accordance with this Privacy Policy including,
but not limited to, the entering into of written
data processing agreements, as appropriate, with
any third party which may be requested to
process data on Our behalf.
Unfortunately, the transmission of
information via the internet is not completely
secure. Although We will do our best to protect
your personal data, We cannot guarantee the
security of your data transmitted to the
Website; any transmission is at your own risk.
Once We have received your information, We will
use strict procedures and security features to
try to prevent unauthorised access.
7. ACCOUNT REGISTRATION
Upon registering an account with Big Boost, We will collect certain identity,
demographic, and contact information from you.
This information will be used to administer your
account throughout your use of Our products and
services, to confirm your eligibility for
registration, and for anti-fraud and legal
compliance purposes. Additionally, Big Boost
will seek to confirm that the device you use to
register is not located in a
jurisdiction/territory from where Big Boost
has restricted, or attempted to restrict, access
to its products and services.
We may share some of the information you
provide at registration with reputable
third-parties to help verify your identity,
better understand who you are, and to check that
you are not a politically-exposed person,
sanctioned individual, or other person with whom
We should not be entering into a business
relationship.
8. YOUR RIGHTS
You have the right to ask Us not to process
your personal data for marketing purposes. We
will usually inform you (before collecting your
data) if We intend to use your data for such
purposes or if We intend to disclose your
information to any third party for such
purposes. You can exercise your right to prevent
such processing by adjusting your preferences in
the “My Account” section of the Website. You can
also exercise the right at any time by
contacting Us at customerservice@bigboost.com.
Withdrawal of consen t does not affect the
lawfulness of the processing of any data which
was carried out by Us, or on Our behalf, prior
to Your consent being withdrawn.
Our Website may, from time to time, contain
links to and from the websites of Our partner
networks, suppliers, advertisers and affiliates.
If you follow a link to any of these websites,
please note that these websites have their own
privacy policies and that We do not accept any
responsibility or liability for these policies.
Please check these policies before you submit
any personal data to these websites.
9. INTERNATIONAL TRANSFERS
The data that We collect from you will be
transferred to, and stored in locations other
than the jurisdiction/territory in which you
reside, and will be processed by individuals who
work for Us or for one of Our suppliers. This
includes staff engaged in, among other things,
the fulfilment of your requests, and the
provision of support services.
Big Boost will take all steps reasonably
necessary to ensure that, at all times, your
data is treated and handled securely and in
accordance with this Privacy Policy including,
but not limited to, the entering into of written
data processing agreements, where appropriate,
which oblige Our suppliers to comply, in all
material respects, with the protections afforded
to your personal data by any and all applicable
laws.
10. MERGERS AND OTHER EVENTS REQUIRING
TRANSFER
If We should ever file for bankruptcy, or become
insolvent, or be acquired by a third party,
merge with a third party, sell all or part of
Our assets, or transfer substantially all or
part of Our relevant assets to a third party, We
are entitled to share the Personal Information
and all other information you have provided
through the Website to potential and subsequent
business and merger partners.
11. ACCESS TO INFORMATION
You have the right to access and port your
data (where applicable), to rectify, erase and
restrict the use of your personal data, to
object to its processing and, if processing is
based on consent, to withdraw consent. These
rights can be exercised in accordance with any
relevant legislation which may be in force from
time to time. Extensive access requests may be
subject to a fee to meet Our costs in providing
you with details of the information We hold
about you.
12. COMPLAINTS AND ENQUIRIES
You may address any complaints or enquiries
that you may have regarding Our handling of your
personal data by following the below
process:
- In the first instance, please submit
your complaint/enquiry via email to
customerservice@bigboost.com,
providing as much de tail as possible.
Our Customer Support team will endeavour
to respond to you within 7 days of
receiving your complaint/enquiry;
- In the event that you feel that your
complaint/enquiry has not been dealt
with satisfactorily by Our Customer
Support team, you may request that the
matter be escalated to Our Data
Protection Officer, who will review your
case and endeavour to respond to you
within 14 days. Please note that the
Data Protection Officer may not respond
directly to complaints/enquiries which
have not first been submitted to Our
Customer Support team; and
- Should you not be satisfied with the
response you receive from Our Data
Protection Officer, you may elect to
escalate your complaint/enquiry to the
relevant regulatory authority.
Our Data Protection Officer can be contacted
by emailing customerservice@bigboost.com.
13. PRIVACY BREACHES
The protection of your personal data is of
the utmost importance to Us, and We are
committed in Our efforts to prevent and/or
restrict third parties from being able to gain
access to your Personal Information and other
data (“Privacy Breach”).
No systems are entirely infallible and it
is possible that Privacy Breaches may occur, in
which case We are also committed to cooperating
and working with the necessary regulatory
bodies, and law enforcement agencies, to
minimise the extent of any such Privacy Breach,
as well as its potential impact on those
affected.
Should you become aware of, or suspect, a
breach of your, or any other person’s privacy,
you should immediately report the same to Us by
emailing customerservice@bigboost.com.
In the event of a Privacy Breach, We will
follow Our “Incident Breach Management
Plan”:
- We will secure the Website accounts of
those affected, and notify them of the
suspected Privacy Breach;
- We will notify the relevant regulatory
authorities of the Privacy Breach, and
provide a summary report of Our initial
assessment of the Privacy Breach;
- We will investigate internally the
reasons why the Privacy Breach occurred,
and will share Our findings with the
relevant regulatory authorities, and
with those affected where some action on
their part is required to cure the
Privacy Breach and/or mitigate the risk
of further Privacy Breaches;
- We will investigate internally the
reasons why the Privacy Breach occurred,
and will share Our findings with the
relevant regulatory authorities, and
with those affected where some action on
their part is required to cure the
Privacy Breach and/or mitigate the risk
of further Privacy Breaches;
- We will aid the relevant regulatory
authorities with their own
investigations, Privacy Breach
management plans and the handling and
implementation of any findings and
recommendations from any investigation
into, or review of, a Privacy Breach;
- We will aid and support any other
regulatory authorities and, as
appropriate, law enforcement agencies,
with any investigations relating to a
Privacy Breach; and
- We will immediately implement any
remedial measures identified as
necessary to prevent further Privacy
Breaches of a similar nature from
occurring.
To mitigate the risks of, and reduce the
risk of being impacted by, a Privacy Breach, We
would urge you to do the following:
- Select a password that is at least as
strong as that mandated by our enforced
security policies;
- Never share your Website login
credentials with any third party;
- Never store your Website login
credentials in physical form;
- Periodically change the password you use
to access the Website;
- Routinely scan any devices you use to
access the Website for viruses, malware
and ransomware;
- Only ever allow trusted third parties to
use your devices, and never
unsupervised;
- Never access the Website over an
unsecured or “open” network;
- Never access the Website from a device
belonging to a third party, including
publicly accessible computer terminals;
- Where available, always enable
two-factor authentication for gaining
access to the Website; and
- Always feel within your right to
challenge any request for information
that you do not feel comfortable with.
14. CONTACT
Questions, comments and requests regarding
this Privacy Policy are welcomed and should be
addressed to
customerservice@bigboost.com
in the first instance.
Our Data Protection Officer can be
contacted by emailing customerservice@bigboost.com.
